Privacy policy
Last updated: 23 October 2026
This policy explains what personal information Islamic Pixels collects when you visit islamicpixels.com, buy from us, sign up to our emails or texts, or get in touch with us, and how we use and protect it. We are the controller of your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Islamic Pixels, 241 Bradford Road, Batley, West Yorkshire, WF17 6JQ, United Kingdom.
Email: sales@islamicpixels.com
If you have any questions about this policy or your information, email us at the address above.
What we collect
- Order details: your name, billing and delivery address, email address, phone number, the items you buy and your order history. Card and payment details are handled by our payment providers; we do not see or store your full card number.
- Account details: if you create an account, your login email and the details saved to it.
- Marketing preferences: if you sign up to our emails or texts, your email address and/or mobile number, your consent, and how you interact with our messages (for example, whether you open them or click a link).
- Messages and support: anything you send us by email, through our website chat, or through social media.
- Reviews: if you leave a product review, your name, review, rating and any photos you add.
- Browsing information: your device and browser type, IP address, approximate location, the pages and products you look at, and how you arrived at our site. This is collected using cookies and similar technologies (see "Cookies" below).
How we use it, and our lawful basis
| What we do | Lawful basis |
|---|---|
| Process and deliver your order, take payment, send order and delivery updates, and handle returns and refunds | Performance of our contract with you |
| Answer your questions and provide customer support | Contract, or our legitimate interest in helping our customers |
| Send you marketing emails or texts about our products and offers | Your consent (or, for existing customers, our legitimate interest in telling you about similar products, which you can opt out of at any time) |
| Send reminders about items left in your basket | Your consent or our legitimate interests, depending on how you signed up |
| Ask for and publish product reviews | Our legitimate interest in sharing genuine customer feedback |
| Prevent fraud and keep our site secure | Our legitimate interest in protecting our business and customers |
| Understand how our site is used and improve it | Your consent (for non-essential cookies) |
| Keep financial and tax records | Legal obligation |
Who we share it with
We never sell your personal information. We share it only with trusted service providers who help us run our shop, and only as much as they need:
- Shopify – runs our online shop, checkout and customer accounts, and our website chat (Shopify Inbox). Shopify privacy policy
- Payment providers – Shopify Payments, Shop Pay, PayPal, Klarna, Apple Pay and Google Pay process your payment. If you choose Klarna or PayPal, their own privacy policies also apply.
- Delivery companies – receive your name, address and contact details so they can deliver your order.
- Klaviyo – sends our marketing emails and texts. Klaviyo privacy notice
- Judge.me – collects and displays product reviews. Judge.me privacy policy
- Google – website analytics and our free product listings on Google and YouTube. Google privacy policy
- Website apps – Selleasy (product recommendations), Blockify (fraud and spam prevention) and Booster (site speed) help our website work well.
- Professional advisers and authorities – such as our accountant, or the police or HMRC where the law requires it.
International transfers
Some of our providers store or process information outside the UK, including in the European Economic Area, Canada and the United States. Where this happens, we make sure it is protected by a UK adequacy decision, the UK Extension to the EU–US Data Privacy Framework, or the UK's approved contract terms (the International Data Transfer Agreement or Addendum).
How long we keep it
- Orders and payment records: 6 years from the end of the financial year of your purchase, as required for tax and accounting.
- Marketing: until you unsubscribe. After that we keep a record of your email or number only so that we don't contact you again.
- Customer support messages: up to 2 years after our last contact with you.
- Customer accounts: until you ask us to close your account.
- Reviews: for as long as the product is listed, unless you ask us to remove your review.
Marketing and how to opt out
We only send marketing emails or texts if you have signed up, or if you are an existing customer and did not opt out. You can stop them at any time by clicking "unsubscribe" in any email, replying STOP to any text, or emailing us. Unsubscribing won't affect emails about orders you have placed.
Cookies
Cookies are small files saved on your device when you visit a website. We use:
- Essential cookies – needed for the basket, checkout, your account and security. These are always on.
- Analytics cookies – help us understand how people use our site so we can improve it.
- Marketing cookies – used by Klaviyo to recognise you if you have signed up to our emails, so we can send relevant messages such as basket reminders.
We do not currently run adverts on other websites or social media. If we start, we will update this policy and only use advertising cookies with your consent.
We only use analytics and marketing cookies if you agree to them in our cookie banner. You can change your choice at any time using the cookie settings link on our website, or by clearing or blocking cookies in your browser settings. Blocking essential cookies may stop parts of the site, such as checkout, from working. You can see a full list of the cookies Shopify sets in Shopify's cookie policy.
Fraud checks
To protect against fraud, Shopify and our fraud prevention app automatically check orders and site visits. In rare cases, this may mean an order is held or cancelled, or a visitor is blocked. If this happens to you and you think it's a mistake, email us and a person will review it.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- ask us to limit how we use your information, or object to us using it;
- ask us to transfer your information to you or another company in a common format;
- withdraw your consent at any time, where we rely on consent.
To use any of these rights, email sales@islamicpixels.com. We will reply within one month. There is usually no charge. Some rights have limits; for example, we must keep order records for tax purposes.
Keeping your information safe
Our website and checkout use secure, encrypted connections, and payments are processed by PCI-compliant providers. We limit who can access your information to people who need it to do their job.
Children
Many of our products are for children, but our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you think a child has given us their information, please contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint or 0303 123 1113.